Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Sezzle has a $2500 limit. If you're a first time user of Sezzle, you may not be approved for the full $2500. Over time using Sezzle successfully, your limit will increase.
The currency is based on your location and will adjust accordingly.
SECTION 20 - CHARITABLE DONATIONS
We will donate 1% of all net sales to a charity of our choice on a monthly basis, which helps provide sporting & fitness equipment to kids. The chosen charity can change at any time.
Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit
We would be unable to change or cancel an order once it has been placed.
If your online order is not as expected, please contact us.
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance.
We ship worldwide.
FREE SHIPPING ON ALL ORDERS
Shipping times vary by geographic location. These are our estimates (after a processing time of up to 60 business days*, see below)
Location & Estimated Shipping Time; (Business Days)
United States, Canada, Europe 8-20
Australia, New Zealand: 8-20
Central & South America: 10-20
Asia (except Vietnam, Hong Kong, and India**): 15-35
Middle East & Africa: 15-35
Max delivery time from the date of order placed is 60 business days.
If the package is delayed a full refund cannot be applied until after the 60th business day.
* All Shipping times excludes clearance/customs delays
* If the shipment is sent via ePacket due to lack of other carrier options, estimated delivery time is 20-50 days
** Shipping time to India is 30-60 days due to restrictions and limited carrier options.
Due to lockdowns in various countries and regions with respect to Covid-19, there may be additional unforeseen carrier delays that could affect shipping times. It is our wish that these issues do not affect you greatly in receiving your product.
With the extreme amount of logistics back log due to Covid-19 and the seasonal influx of orders, shipping delays can occur.
Please note: Shipping delays are out of our control. We do our best to have your product delivered to you in a timely manner.
There is no guarantee that your address can be changed but we will do our best, normally addresses cannot be changed once the package has been shipped. If we are unable to have the address changed on your package the alternative is to have the package held at the depot for pick up.